This post is based on my article article that was first published in the Engineering UK 2010 Annual Report.
At that time I was Head of Research and Performance at Energy and Utility Skills, the Sector Skills Council for the utility sector.
The original article can be downloaded here
In our work and home lives we have all had experience of ‘goto’ people.
Often not the best qualified individuals available, these are the high performers who we turn to when challenging or non-standard tasks need to be delivered.Continue reading “Emotional Intelligence: the missing link to superior business performance”