This Post This post is based on a paper I presented at INTED2013 (7th International Technology, Education and Development Conference) Introduction In our ever more complex world, as illustrated by the video “Shift Happens“, the idea of careers being planned in some linear manner is increasingly untenable. However individuals still need a way of identifying the […]
SPOC: Students Planning Their Own Careers (Abstract)
This Post This post is based on a paper I presented at INTED2013 (7th International Technology, Education and Development Conference) Abstract In our ever more complex world, as illustrated by the video “Shift Happens“, the idea of careers being planned in some linear manner is increasingly untenable. However individuals still need a way of identifying the […]
Emotional Intelligence: the missing link to superior business performance
This Post This post is based on my article article that was first published in the Engineering UK 2010 Annual Report. At that time I was Head of Research and Performance at Energy and Utility Skills, the Sector Skills Council for the utility sector. The original article can be downloaded here Introduction In our work and home […]
Skills Shortages In The Electricity Industry
This Post This post is based on my article article that was first published in the Engineering UK 2009 Annual Report. At that time I was Head of Research and Performance at Energy and Utility Skills, the Sector Skills Council for the utility sector. The original article can be downloaded here. UK Utility Industry Utilities are often […]
Managing Business Money – The webinar questions
A while back I wrote a blog post about me experiences of recording and delivering a webinar on the subject of “Managing Business Money” for the Cherie Blair Foundation for Women. This was what could best be described as an interesting experience, one involving trips to London, a live video screen the size of my […]
The Cherie Blair Foundation – A webinar experience
Getting started: A happy chance I first found out about the Cherie Blair Foundation for Women following a chance conversation with a foundation mentor on a train. As a great believer in the power of mentoring, and using it to to develop high performing people and teams over a 40 year career, it seemed natural to explore what the […]
Elevators Stories: prioritising the punchline
Taking your chance How often have you bumped into a person that you really needs to impress only to have them called away halfway through your pitch? Talk about frustration. While you can’t always avoid this, this is a way of making the most of any time you do have in this situation. The technique […]
Writing a business plan
Let’s get one thing straight at the start: there is no mystery to writing a business plan. If you can describe how your business works to your friends and colleagues, you can write a business plan. At its simplest a business plan is the story of how you expect you business to operate and make […]
Why saying “No” to your customers can be good for your business
When learning about customer service, most of us discuss and debate the famous quote by Mahatma Gandhi: “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not […]
How to say “No” to your boss
And not get fired….. Even better, not only not get fired, but make you boss appreciate you even more. For many people this seems wrong. Surely bosses want people who are willing to take stuff on? How can saying “No” make them happy with you?